WHITE SPRINGS WEATHER
Check the Hamilton County Emergency Management webpage at https://hamcoem.com for helpful storm and other information.
There are 2 main ways a caller can stay informed before, during and after a disaster:
Try to be understanding--callers are under stress and may not be at their best.
For abusive callers, get your EOC leader.
For scared callers, try to be calm, patient and empathetic.
Sandbags can be picked up at the EOC. Residents will need to bring their own shovel. They will need to fill and load their own bags. Sandbags often run out by the time the storm has hit. Once winds have reached 39mph (tropical storm force) we encourage callers to shelter in place because roads become dangerous and falling/flying debris becomes a hazard.
If the storm has already hit (i.e., if wind speeds are already at tropical storm force levels of 39mph or more) strongly encourage the caller to shelter in place. Encourage them to shelter in an internal room or one without windows if possible.
Do not provide outage or restoration information. Do not refer to the online outage maps, even if they’re functioning. In the past this information has been incorrect and sharing it only upsets callers. Instead refer them directly to their power provider to report an outage or check restoration status.